Feedback
Your opinions are important to us. If you have any feedback or suggestions for ways to improve our service please email us on info@hainaultgentledental.co.uk.
If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure we meet your expectations in future. All complaints are dealt with by our Clinical Director. You can get in touch in person, in writing, by email or by telephone. We will acknowledge a written complaint in writing normally within 3 working days.
We will offer to discuss the complaint with you and will ask how you would like to be kept informed of developments – by telephone, letters, e-mail or by face-to-face meetings. We will let you know how we will deal with your complaint and the likely time that the investigation will take to complete. If you do not wish to discuss the complaint further, we will still let you know the expected timescale for completing the investigation.
We will investigate your complaint within 10 working days and, as far as reasonably practicable, will let you know how our investigation is progressing. When we have completed our investigation, we will provide you with a full written report, unless you have told us that you do not wish for further communication. The report will explain how we considered the complaint, the conclusions we reached for each part of your complaint, details of any remedial action we have taken and whether further action is needed.
If you wish to make a complaint regarding NHS treatment, your complaint must be made within 12 months of receiving treatment. If you are not happy with the way your complaint was handled then you can contact NHS England (0300 311 22 33), which is responsible for NHS dental services or you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that haven’t been resolved by NHS England. You can call on 0345 015 4033 or use the PHSO’s secure online form to raise your complaint.
If you wish to make a complaint about private dental services, please contact us by phone on 0208 500 1287 or in writing at info@hainaultgentledental.co.uk. Your complaint must be made within 12 months of receiving treatment.
If your complaint is not resolved satisfactorily, you can also contact the Dental Complaints Service on 020 8253 0800 or visit its website for more information.
Your opinions are important to us. If you have any feedback or suggestions for ways to improve our service please email us on info@hainaultgentledental.co.uk.
If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure we meet your expectations in future. All complaints are dealt with by our Clinical Director. You can get in touch in person, in writing, by email or by telephone. We will acknowledge a written complaint in writing normally within 3 working days.
We will offer to discuss the complaint with you and will ask how you would like to be kept informed of developments – by telephone, letters, e-mail or by face-to-face meetings. We will let you know how we will deal with your complaint and the likely time that the investigation will take to complete. If you do not wish to discuss the complaint further, we will still let you know the expected timescale for completing the investigation.
We will investigate your complaint within 10 working days and, as far as reasonably practicable, will let you know how our investigation is progressing. When we have completed our investigation, we will provide you with a full written report, unless you have told us that you do not wish for further communication. The report will explain how we considered the complaint, the conclusions we reached for each part of your complaint, details of any remedial action we have taken and whether further action is needed.
If you wish to make a complaint regarding NHS treatment, your complaint must be made within 12 months of receiving treatment. If you are not happy with the way your complaint was handled then you can contact NHS England (0300 311 22 33), which is responsible for NHS dental services or you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that haven’t been resolved by NHS England. You can call on 0345 015 4033 or use the PHSO’s secure online form to raise your complaint.
If you wish to make a complaint about private dental services, please contact us by phone on 0208 500 1287 or in writing at info@hainaultgentledental.co.uk. Your complaint must be made within 12 months of receiving treatment.
If your complaint is not resolved satisfactorily, you can also contact the Dental Complaints Service on 020 8253 0800 or visit its website for more information.
